When you make a boarding reservation, we ask you fill in your veterinarian's contact information, and inform your vet you give On the Ball permission to contact them in case of an emergency. Should your pup become ill while in our care, depending on the severity, we will contact our vet of record first, and if necessary, contact your pup’s veterinarian to determine the appropriate care needed. You as the pup parent, will of course be contacted throughout the process.