June 3rd 2019 | ll_ontheball
What happens if I do not pick up my dog prior to close?

We allow late pick-up up until 8:30pm every day, by appointment only.  If you will be arriving within 30 minutes of close, then no advance reservation is required, but notice to On the Ball is required.  There is an additional fee for every hour after close your dog stays at On the Ball.  If you need to pick up your pup later than 1 hour after close, a reservation must be made 12 hours in advance.  The reservation is to ensure we have staff at On the Ball to handle the pick-up.  If you cannot arrive prior to 8:30pm, then your pup is welcome to stay the night with us!  You can pick him up the next day or let him stay and play for another day.  Please view our boarding rates here.